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Things to Know: Important Information
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Arrival information
Please inform our reservations office of your airline, flight number and arrival time at Beef Island airport. A Guana representative will meet you just outside the Customs door and accompany you on the short drive to our dock. There you will board a Guana launch for the 10-minute cruise to Guana Island.

If there should be any change in your arrival time before or while in transit, please phone the New York Office: 212-GUANAIS (212-482-6247), (800) 544-8262 or the Island directly (284) 494-2354, (284) 442-2050 or (284) 442-2052.

Resort fee, rates and conditions
A 18 percent tax and resort fee and transfer fees will be added to your bill. There is no need for additional tipping during your stay on Guana. Rates are subject to change. Although we try to satisfy requests for specific rooms, we cannot always guarantee them.

Currency in the British Virgin Islands is the U.S. dollar.

Deposits and account settlement
To secure your reservation, we require a 3-night deposit within 10 days of booking. We prefer checks (personal, travelers or business), cash or bank transfers, but also accept Visa and MasterCard and American Express.

Deposits are fully refundable if we receive your cancellation notice at least 30 days before the arrival date or if we are able to rebook the space reserved. Deposits will be applied to any canceled nights of a confirmed reservation. This deposit policy differs for bookings between December 18th and January 3rd and for full island rentals, so please verify the terms when making your reservation. Please make checks out to Guana Island and send them to Guana Island, Reservations Office, 67 Irving Place, 12th Floor, New York, NY 10003.

Check-in and check-out
Formal check-in time is 2 pm and check-out is 12 noon. You are, of course, welcome to enjoy our facilities if you arrive earlier or leave later in the day.

Proof of citizenship
Guests must bring a valid passport for British Virgin Islands Customs and Immigration. For additional information, contact the British Virgin Islands Tourist Office.

Guana Island Reservations Office
67 Irving Place, 12th Floor
New York, NY 10003

212-GUANAIS (212-482-6247)
or (800) 54GUANA (800-544-8262)

(917) 591-6631


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